The People Who Work Here: James Greer, Purchasing/Equipment Manager

The phone rings. It is a customer with a problem with his metal finishing process equipment. But wait, you sell process chemistry.

Hmmmm.

If James Greer is on the answering end of that call, the answer always starts with “How may I help you?”

James is the Purchasing and Equipment Manager at A Brite Company. A Brite Company is the leader in the metal finishing industry for process chemistry and equipment. A Brite is based in Garland, Texas.

“After more than 20 years in the oil fields of Texas and Oklahoma, I knew what a customer was asking for when they described their problem,” James told us recently. “I found I also understood when they asked for one part and the problem they were having was really needing another part.”

Being able to communicate with the customer and then meet their needs quickly is James’ stock in trade.

“Our customers are dealing with real time,” he said. “If their line goes down, it costs them money. We have to react quickly by diagnosing the problem and getting them the part.”

While A Brite sells chemistry, it also provides solutions to their clients to make sure their lines are up and running. That’s where James comes in.

“I also know when to not sell them something,” James added. “We want happy customers and honesty is a part of what we do. Sure I can sell many parts, but if that’s not their problem, then I won’t,” he said.

James and the rest of the A Brite family can be reached at 214-291-0400 or through the website at www.abrite.com.