You’ve never met anybody that loves people and his job as much as Harry Hassell does.
“I really enjoy calling on our customers,” Harry told us between customer meetings. “Whether it is hearing about the latest from a long-time customer or a cold call, I can’t wait to either be on the phone or sitting down with someone,” he said.
This joyful approach to life and work has certainly worked for Harry and for A Brite Company. As National Sales Manager, Harry calls on many clients himself as well as guiding the company sales team. Harry manages the sales of everything from equipment to chemistry to consulting services. And he does it by listening to his people and his customers.
A Brite Company is the leader in the metal finishing industry for process chemistry and equipment. A Brite is based in Garland, Texas.
A veteran of the steel and electronics manufacturing industries, Harry has been with A Brite for nearly 20 years. With each stop he’s learned something new to apply to the next step in his career.
“From the time I was in the US Navy through my time in the steel mills, I’ve learned that the strength of a company is in its people,” Harry said. “If you listen carefully and seek to understand, you will go a long way toward forging a relationship that will last,” he said.
“That is both inside and outside of a company,” he continued.
Harry and the rest of the A Brite family can be reached at 214-291-0400 or through the website at www.abrite.com.
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Thursday, September 1, 2011
Monday, August 22, 2011
The People Who Work Here: Les Winkler, Chief Operating Officer
To hear Les Winkler’s story is to hear a history of the surface finishing industry. And that story takes you from Michigan to Texas.
“This industry is built on relationships,” Les said of the surface finishing industry. “At some point all of the players have either worked for or with each other.”
“In the end, though, they are all focused on the customer.”
Les should know. A 45-year veteran of the industry, Les has been with A Brite Company since 1994 and is currently its Chief Operating Officer. A Brite Company is the leader in the metal finishing industry for process chemistry and equipment. A Brite is based in Garland, Texas.
“Before coming to A Brite, I worked for the competition for years,” Les said. “I’ve known Frank for most of my career and when he and I would talk, Frank would always ask ‘When are you coming to work with us?’”
“For years I kept answering ‘Why should I?’ while continuing to watch A Brite grow until one day when I actually said to Frank, ‘Why not?’”. That was the day I went to work for A Brite,” Les said.
Frank is Frank Dunigan, the CEO of A Brite.
With a BS in Chemistry from Wayne State University, Les has learned the business by doing a variety of things during his career. And he’s worked for companies that are among the leaders in the specialty chemicals industry, including Udylite and McGean and Rohco.
“I’ve been in sales, service, training, marketing, manufacturing operations and compliance,” Les said. “But it was always customer focused.”
Les is most proud of A Brite’s recent ISO 9001 certification.
“That’s just the icing on the cake.”
Les and the rest of the A Brite family can be reached at 214-291-0400 or through the website.
“This industry is built on relationships,” Les said of the surface finishing industry. “At some point all of the players have either worked for or with each other.”
“In the end, though, they are all focused on the customer.”
Les should know. A 45-year veteran of the industry, Les has been with A Brite Company since 1994 and is currently its Chief Operating Officer. A Brite Company is the leader in the metal finishing industry for process chemistry and equipment. A Brite is based in Garland, Texas.
“Before coming to A Brite, I worked for the competition for years,” Les said. “I’ve known Frank for most of my career and when he and I would talk, Frank would always ask ‘When are you coming to work with us?’”
“For years I kept answering ‘Why should I?’ while continuing to watch A Brite grow until one day when I actually said to Frank, ‘Why not?’”. That was the day I went to work for A Brite,” Les said.
Frank is Frank Dunigan, the CEO of A Brite.
With a BS in Chemistry from Wayne State University, Les has learned the business by doing a variety of things during his career. And he’s worked for companies that are among the leaders in the specialty chemicals industry, including Udylite and McGean and Rohco.
“I’ve been in sales, service, training, marketing, manufacturing operations and compliance,” Les said. “But it was always customer focused.”
Les is most proud of A Brite’s recent ISO 9001 certification.
“That’s just the icing on the cake.”
Les and the rest of the A Brite family can be reached at 214-291-0400 or through the website.
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